Product Return and Refund Policy

The return policy shall be the policy of each shop. igoalshoppy does not undertake any responsibilities for the disputes, which may arise from terms of product return belonging to the shops.
igoalshoppy takes user satisfaction very seriously. In the case of problems with your food or other product orders please contact igoalshoppy through [email protected] or call us on our hotline number and we will assist you. In appropriate cases, if you have already been billed by igoalshoppy on behalf of the shop, igoalshoppy will issue full or partial refunds. In the following cases: if you did not receive your order or received an incorrect order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will do our best to ensure your satisfaction.

Refund settlement will take place once the product has been returned to the shop where you purchased the product, the product has been returned and the quality inspection has been done and the shop will inform the igoalshoppy of the return. This procedure usually takes 4-5 days, followed by 2 working days for refund. Note that sometimes refunds will not be credited to your account until the next statement cycle is issued by your bank.